Skip to content

Washr Mobile Inc.

Washr Pro- Privacy Policy

This Vendor Privacy Policy (“Policy”) explains how Washr Mobile Inc. (“Washr Mobile,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information from independent contractors and business partners (“Washr Pro’s”, “Vendors,” “you,” or “your”) who provide mobile detailing and related services through the Washr Mobile platform (the “Platform”).

By registering for, accessing, or using the Platform, you acknowledge that you have read and understood this Policy and agree to its terms.

Last Updated: [10-06-2025] Effective Date: [10-06-2025]

Mobile Information and Text Messaging Privacy

Washr Mobile respects your privacy and protects your mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Washr Mobile Inc., headquartered in Los Angeles, California, is the data controller responsible for the collection and processing of Vendor information.
This Policy applies exclusively to data collected from Vendors and Washr Pros who provide services through the Platform.

For purposes of the EU General Data Protection Regulation (“GDPR”), Washr Mobile processes personal data under one or more of the following lawful bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Consent (where applicable)

We collect the following categories of information to facilitate operations, payments, and compliance:

Personal Information:

  • Name (first and last)

  • Email address

  • Phone number

  • Address (street, city, state, zip)

  • Date of birth

  • Social Security Number (masked in system)

  • Profile photo (avatar)

  • Business entity name (if applicable)

Professional Information:

  • Experience level and qualifications

  • Equipment status and capabilities

  • Business operation type (individual/business)

  • Years in business

  • Service area radius and zone assignments

  • Commission rates and performance metrics

Financial Information:

  • Stripe account ID for payment processing

  • Bank account information (stored only by Stripe)

  • Tax identification (EIN for business entities)

  • Payment and commission history

  • Insurance certificate details and expiration dates

Location Data:

  • GPS coordinates during active jobs

  • Work area boundaries

  • Real-time updates during active assignments

  • Address verification for service zones

Operational and Performance Data:

  • Schedule availability and job history

  • Completion photos (“before” and “after”)

  • Customer ratings and reviews

  • Communication logs with customers and support

  • Performance metrics and reliability scores

We process Vendor information to support platform operations, legal obligations, and service quality.

Service Provision:

  • Matching Vendors with customer bookings

  • Processing payments and commissions

  • Verifying insurance coverage and qualifications

  • Managing schedules and work zones

Platform Operations:

  • Performance tracking and quality assurance

  • Customer service and dispute resolution

  • Fraud prevention and account verification

  • Platform improvement and analytics

Legal and Compliance:

  • Tax reporting and audit compliance

  • Insurance verification and claims coordination

  • Responding to lawful requests and court orders

Communication:

  • Sending job notifications and updates

  • Providing customer and technical support

  • Announcing important policy or platform updates

  • Sending marketing communications (only with consent)

Washr Mobile does not sell or rent Vendor information. Data is shared only as necessary to operate and support the Platform:

With Customers:

  • Display name and profile photo

  • General location and service area

  • Ratings and reviews

  • Insurance information in case of claims

With Third-Party Service Providers:

  • Stripe for payment processing

  • Email and cloud service providers for communication and storage

All third-party partners are bound by confidentiality and data protection obligations consistent with this Policy.

For Legal Compliance:
We may disclose information to:

  • Law enforcement or regulatory agencies upon lawful request

  • Tax authorities for reporting purposes

  • Insurance carriers in connection with a claim

  • Courts or legal entities under a subpoena or order

We use industry-standard safeguards to protect Vendor information, including:

  • Encryption of data in transit and at rest

  • Access controls and authentication measures

  • Regular security audits and vulnerability testing

  • Secure payment processing through Stripe

  • Employee training on data protection and privacy

In the event of a data breach, Washr Mobile will notify affected Vendors without undue delay, in accordance with applicable law.

We retain Vendor data only as long as necessary for legitimate business and legal purposes:

  • Account and profile data: retained while active

  • Financial records: retained for 7 years for tax compliance

  • Performance and rating data: retained for quality assurance

  • Communication logs: retained for 2 years

  • Insurance documents: retained until expiration or replacement

After these periods, data may be anonymized or securely deleted.

To facilitate service dispatch and customer transparency, Washr Mobile collects location data when Vendors are active on the Platform.

Use of Location Data:

  • Matching jobs within your service radius

  • Real-time tracking during active jobs

  • Service area verification

Privacy Controls:

  • Vendors may disable location tracking within the app, though doing so may limit access to bookings.

  • Historical location data is anonymized after 30 days.

Depending on your jurisdiction, you may have the following rights regarding your data:

Access and Portability:
You may request a copy of the personal data Washr holds about you.

Correction and Updates:
You may update your information through the vendor portal or by contacting support.

Deletion (“Right to Be Forgotten”):
You may request deletion of your personal data, subject to legal or contractual retention requirements.

Restriction or Objection:
You may object to certain types of processing (e.g., marketing) or restrict processing in specific cases.

Withdrawal of Consent:
If you previously consented to marketing or optional data use, you may withdraw your consent at any time.

Washr Mobile will respond to valid requests within 45 days, as required by applicable law.

Vendor data may be processed and stored in the United States or other jurisdictions where Washr Mobile or its service providers operate.
By using the Platform, you consent to such transfers.

For EU-based individuals, Washr Mobile ensures appropriate safeguards are in place under GDPR Articles 44–49, including use of Standard Contractual Clauses (SCCs) for cross-border data transfers.

Washr Mobile does not knowingly collect or maintain personal information from individuals under the age of 18. Vendors must be at least 18 years old to register and perform services.

If Washr Mobile becomes aware of any unauthorized access or disclosure of Vendor data, we will notify affected parties and relevant authorities without undue delay, consistent with applicable data protection laws.

We may update this Policy from time to time. Material changes will be communicated via email and posted on the Platform with an updated “Last Updated” date.

Continued use of the Platform constitutes acceptance of the revised Policy.

For privacy inquiries, data access, or deletion requests, contact:

Email: Support@washrmobile.com
Phone: (855) 214-8020
Office Hours: 7:00 AM – 6:00 PM Pacific Standard Time
Mailing Address: Washr Mobile Inc., Los Angeles, CA

California residents are entitled to the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: Request information about data collected and shared.

  • Right to Delete: Request deletion of personal data, subject to exceptions.

  • Right to Opt-Out: Opt out of sale or sharing of personal data (Washr does not sell personal data).

  • Right to Non-Discrimination: Exercise of privacy rights will not result in any discrimination or retaliation.

Requests can be submitted via the contact methods listed above.

This Policy is governed by the laws of the State of California, and any disputes shall be resolved exclusively in the courts of Los Angeles County, California, consistent with the Washr Mobile Vendor Terms and Conditions.

By using Washr Mobile’s services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Washr Mobile Inc. © 2025 All rights reserved.